We're here to help you and your pet.
Have a question, found a bug, or want to suggest a feature?
Email UsOpen the Settings app on your iPhone, tap your name at the top, then Subscriptions. Find Treato and tap Cancel Subscription. You'll keep Pro features until the end of your billing period.
No. All your pet data stays on your device. You just lose access to Pro features like weekly reports, multiple pets, and custom reminders. If you re-subscribe, everything is still there.
Go to Settings > Account > Delete Account. You'll need to confirm your password. This permanently deletes your account and any synced data. Data on your device is not affected.
Yes. Treato works fully offline with local data. An account is only needed if you want to sync data across devices.
Go to Settings > Export Data. You can export as PDF (for sharing with your vet) or CSV (for spreadsheets). This is a Pro feature.
Make sure notifications are enabled for Treato in your iPhone Settings > Notifications > Treato. Also check that your reminders are toggled on in the app's Reminder settings.
Tap your pet's name at the top of the Home screen to open the pet switcher, then tap "Add Pet". Multiple pets is a Pro feature.